A supplier can submit an appeal once per resolved dispute, specifically a denied dispute or an approved dispute with a partial repay. An Appeal button will appear on the top right-hand corner of the Dispute Number screen in the Dispute Center for a supplier user to click on. If the Appeal button is not visible, then an Alert message will appear at the top of the Dispute Number screen in the Dispute Center stating: “This dispute cannot be appealed until three business days after its resolution date (MM/DD/YYYY) on MM/DD/YYYY.”
Suppliers are permitted to submit an appeal in the following situations:
A dispute with status of “Approved” has funds remaining (appealable amount) due to partial repay.
A dispute with the status of “Denied”.
Suppliers are not permitted to submit an appeal in the following situations:
A dispute with the status of “Approved” with full repay (approved total equals the adjustment total).
An appeal has already been submitted against the dispute.